Today is my last day at work with the State of Alabama. I will miss the people, but I will not miss the phone. This job has involved a lot of answering the phone and having the same conversation with different people every day. It is always pleasant to talk to someone who has mastered professional phone etiquette. But it is more entertaining to talk to the unprofessional callers. Have you ever been serenaded through the phone by a drunk plumber playing the guitar? I have.
Something I have noticed at this agency is that the people who really have their act together found all of the answers to their questions on the FAQ section of the website. Everybody else called to ask me their questions and they were never really ready for the answers.
“Give me just a second, I got to find a pen.”
“Hold on, I’m driving, let me pull over.”
“Can you e-mail me that? I ain’t got nothing to write with.”
My parents named me Zane after the dentist turned western novelist Zane Gray. I realize that this name has grown in popularity in subsequent generations, but not many of my peers share my name. Couple this with speaking through the phone and it is understandable that people mishear my name. To be clear, it doesn’t bother me when people get my name wrong over the phone. I gotten so used to it over the years that I have made a game of it. I have been updating an Excel spreadsheet titled Names I’ve Been Called since December 2018 and I wanted to share it with y’all. I omitted all of the cuss words.
I should have included Buddy and Boss. I’m not sure why people in this particular industry have adopted those two nick names. For the record I prefer Shane over Buddy.
- Blaine (2)
- Dean (2)
- Sane (2)
- Sean (2)
- Jay (4)
- Jane (5)
- Lane (6)
- Zach (6)
- Dane (30)
- James (34)
- Shane (93)
I made a similar list a while back that you can read here.