Merry Christmas, and Thanks

92670027From my family to yours, Merry Christmas and thank you so much for taking the time to read my blog, it means a lot to me. In a world where we are conditioned to digest 140 character thoughts, and fifteen second videos, you have carved out time to read 1500 word ramblings of my childhood. If anything I’ve written has been able to make you laugh, or has brought back your own fond memories, then I count that as success. Perhaps you’ve cried, please don’t hold that against me, I’m a bit sentimental myself at times. Thank you for sharing Mostly From Memory with your friends and family.

Thanks to my Dad, Perry Wells, who has always been my biggest salesman. If you’re reading this because he told you about it, thanks for taking his advice. I hope I’ve lived up to the hype.

Earlier this year, I decided to withdraw myself from FaceBook because I felt that I wasn’t using my time as wisely as I could. And after I disabled my account, I realized just how much time I had been wasting there. About the same week that I unplugged, I had bizarre experience at work that was too in depth to tell orally,  and too fantastic to merely gloss over, so I decided to type a lengthy email in the form of a story and send it to my wife and siblings. I was surprised to receive such a positive response about my story, so I decided to write Hauling Hay and share it with a few more people, and got an even better response. After a few more similar stories and encouragement, I decided that a blog was the best platform for sharing these stories with anyone that cared to read them. I linked the blog to Twitter, which means it shares the link to every new post I make.  In a happy accident, I found out that my Twitter account is still linked to FaceBook, so when I post on here it automatically posts on Twitter and FaceBook. I said all of that to say, leaving FaceBook inspired this blog, and I don’t think I can bring myself to reconnect in that platform. So if you’ve posted kind things, or mean things for that matter, on FaceBook and been frustrated at my lack of response, it’s not because I am being aloof, I just didn’t see your comment. However, I do see anything that you post on WordPress.

As a Christmas gift to you, I would like to share the bizarre situation that I endured at work, and what became my first story. This is an account of a real life experience, only the names have been changed to protect the innocent.

                                                   The Endorsement Page
                                                           By Zane Wells
It was in early August when Michael asked me out of the blue, “Did he call?”
Perhaps I was just coming back to work from a day off, because Michael looked surprised when I looked up nonchalantly and asked, “Who is he?”
“Kwa.”
I searched my memory, surely I would have remembered a name like that. “No. What would he want?”
“He wants to rent a gym, tell him that he must have the insurance before he can make a reservation.”
“Ok sounds, good.”
 
It seemed that Kwa was a gentleman who wanted to host a basketball tournament in one of the county gymnasiums, a sure fire way to not make any money, mainly due to the rigid and costly insurance requirements in place to keep groups like his from destroying the facility. Apparently, Kwa was having a little trouble getting his insurance in order to make such a reservation, a telltale sign of someone trying to cut a corner.
 
Later that week I started noticing a strange name on the caller ID, Kwabena. The first time or two I think Sue, my coworker, must have answered the phone, because by the time I got talked to him, he was already frustrated from calling to no avail. The conversations were pretty cyclical, Kwa would call and ask for Michael, who would usually not be in the office, and I would send him to Michael’s phone. Kwa would call back without leaving a message for Michael, I would pick up the phone, he would ask about the status of his insurance endorsement, I would tell him that we haven’t gotten anything. He would then ask to talk to Sandra who verifies all insurance forms, Sandra would tell him that we have your insurance, but no endorsement.
 
This went on until the day before his reservation. By that time, Sue and I cringed whenever we saw his name on caller ID, or even worse, when he came in person. The details are a little fuzzy but eventually he did get his certificate of insurance and endorsement-the day before his event if I recall correctly-so he was able to actually make his reservation. He paid for it with cash out of his shoe.
 
We thought that was all behind us and this was a one-time event. We were wrong.
 
Only about a week after his first reservation in late August, Kwa came in to make a reservation for another date. I double checked and his insurance was still good, but his endorsement had expired, it being only good for the first reservation date . So the cycle began again. He would call, I would transfer, they would not answer, he would not leave a message, he would call…The only thing that could break the cycle was for him to bring in the endorsement page, and he was having a real hard time doing that.
 
After this went on for about three weeks, he came in on one of his routine checkups on a nonexistent insurance endorsement. As we were finishing up the cycle-I can’t remember if it was “He’s not here”, or “I’m sorry, we haven’t received anything”- he casually chanced to ask if the date was still good for his reservation. My heart sank as I realized that he was going to have to stay at my desk until the elevator came back around, our elevator being a bit stuffy and somewhat less than immediate. I quickly got over this shock and checked the date and astonishingly someone had booked the gym for the date that he wanted. He let out a dismal sigh and set down on the park bench that sits at a 45 degree angle beside and behind my desk.
 
I can honestly say that this isn’t the first time that a grown man has cried in my office, but that’s another story.
“I’ve been promoting this for month.” He mourned. “I thought we had it reserved.”
Kwa could not understand that he only had a reservation if he paid for it, and he could only pay for it if he had the endorsement page. I quickly rang Michael to come talk to Kwa.
 
I was expecting the cycle to begin again, but Michael said, “I tell you what, we have another gym, and I’ll let you book it today, without the insurance, and we’ll refund you if you don’t have the endorsement by the reservation date.”
“If you pay with cash, we’ll have to refund you from finance, which might take a month.” I chimed in, remembering the sweaty shoe bills and hoping he would not pay with cash again.
“I don’t have the money on me, but I can go get it.” Said Kwa.
 
We all agreed that it was a very good deal. Kwa finally got on the elevator and left. Michael looked at me and said, “He’s not coming back today.”
And he didn’t.
 
He did however come nearly every other day for the two weeks leading up to his reservation.
“I’m just checking on the status of my endorsement.”
“I haven’t gotten anything.”
I don’t know why it never occurred to him that he was badgering the wrong institution, he should have been calling the insurance company. Perhaps he did. God help them.
 
On a Friday, the day before his reservation we had still not received his endorsement. The first time Kwa came in that day, I was able to evade him as I opened the janitor’s closet for Terry who had just broken a bowl in the kitchen. Kwa came in and went through the cycle with Sue. At this point we were still in hopes of the mythical endorsement page, but had decided against letting him reserve the gym without it, as the reservation was the next day.
 
I’m not sure how the conservation went, but when I got back Kwa was gone.
 
Michael gave us clear instructions as he left to work off site for the rest of the day. “Kwa’s insurance isn’t right, I can’t staff anybody for tomorrow, do not make any reservation for him. The deal is off.”
 
I prayed quietly that I would be on lunch break whenever Kwa came in to check on his reservation and endorsement again. God answered my prayer and I noticed that Sandra was at my desk talking to Kwa whenever I began to make my way back from down the hall where I take my lunch break.
“…And we won’t be able to staff it at this point even if the endorsement came in right now.” I heard Sandra say as I ducked into the bathroom to hopefully avoid contact.
 
To my shock he was still sitting on the park bench whenever I came back to work from loitering longer than usual in the restroom.
 
Kwa sat there for ten minutes. I busied myself with answering the phone. Kwa sat there for twenty minutes. I replied to all the emails in my unfinished box. Kwa sat there for twenty five minutes, looking at his phone and occasionally receiving a text message. I got up and went to the copy room to fill the copier with paper. While I was up,  I decided to scan some documents into our database. I finished in about fifteen minutes. When I came back to my desk, Kwa was still sitting there on the park bench.
 
“Is there someone else I can talk to? Maybe Michael’s manager?” Kwa asked, with a frown on his face.
“Sure I’ll go get Sandra.”
“I’ve already talked to her too.”
“Well Jeremy is in a meeting right now, he’s the Director. He’s due to be out of the meeting at 3:30.”
“I guess I’ll be back at 3:30 then.” Kwan retorted triumphantly and whirled around to punch the elevator button.
He was back at 3:00. I was on the phone when he walked in, so he went ahead and flopped down on the park bench. We didn’t say much once I got off the phone.
 
As we were waiting, Marv, the curmudgeonly Superintendent of Parks, came down the hall and asked Kwa if there was anything we could do for him.
“I’ve got a situation with my insurance. He sent it to y’all and now y’all are saying you don’t have it.” Kwa said vaguely.
Marv who was already aware of the Kwa’s position and had only asked to dig a little, replied. “We can’t do a reservation without the endorsement page, and we can’t staff an event on such short notice.”
Kwan said ok, knowing he still had Jeremy as a trump card, and Marv sidled back to his office no doubt giggling inside.
 
Kwa looked over to me with an angry frown and said. “What does he mean staff? We didn’t have staff last time.”
“If you had a reservation with us, then our staff were there.” I said, with reservation.
“No they wasn’t. I didn’t hire any staff, I had my own referees.” He said in confusion.
“The facility staff was there to let you in the building and to clean up.”
“Then where are all the staff for tomorrow?” he demanded angrily.
“They’re at other facilities tomorrow.” I said.
“Oh.” Kwan pondered for a moment. “If I had had the endorsement page this morning could I have had the tournament?”
“Possibly.” I said,
“I don’t understand why I could done it this morning, and not now.”
“Normally we only take reservations five business days in advance. Michael was just really trying to help you out by waiting till the day before, but we never got your endorsement page.”
“I sent it!” Kwa tried to start the cycle again as I was answering the phone. We didn’t pick the conversation back up after I finished the call. Thankfully.
 
After a quarter of an hour of awkward waiting, the meeting dismissed and the board members poured loudly down the hall. Since I was on the phone, Sue got up to go brief Jeremy of crisis. I assured Kwa that she would bring Jeremy out soon. He very hopefully said thank you.
 
After about ten more tense minutes of waiting, Jeremy walked slowly down the hall, jingling his keys in his pocket. The entire time that Kwa was sitting on the bench, he had been busying himself with his noisy cellphone, sending texts and leaving voice messages for what seemed to be the shadiest insurance company this side of Wall Street. When Jason arrived at my desk, Kwa had just placed a call and asked for Melanie, he quickly hung up and stood up to meet Jeremy.
 
“Glad to meet you, I’m Jeremy.” Jeremy said as he extended his hand.
“Kwabena.”  Kwa said.
“Cabana?”
“Kwa-Bena.” with more emphasis added.
“Cavana! What can we do for you?”
“Well we have a situation with my insurance. It’s exact same insurance that I sent for the last time I did this, and they sent the endorsement page, but y’all don’t have it.” Kwa was a bit hard to follow.
“What is your event?”
“A basketball tournament.”
“For kids or adults?”
“Adults.”
“So we don’t have your endorsement page, and we’re bound by that. And at this point we don’t have staff for an event tomorrow.”
Kwa sat down and elbows on his knees and his head in his hands.
“I’m sorry. I wish we could…” Jeremy said consolingly as he fumbled with his keys.
“Man I’ve been promoting this thing for a month.” Kwa moaned. “I’ve got referees coming from Ohio, a team from Pennsylvania, teams from out of state.”
“I wish I had better news to give you.” Jeremy said.
 
After standing for a moment, shifting his weight from heels to toes, Jeremy walked back down the hall to his office. Kwa didn’t move. I could tell that this was a person who was now completely without hope, totally broken. He was in the depths of despair and had finally given up on trying to move, much less having a tournament. He sat there for ten minutes. Not much to do when you don’t have any hope left. He had finally realized that there would be no tournament on Saturday.  
At last he looked over at me and said. “Can I bring the endorsement page Monday?”

 

 

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